OverviewRefunds, Cancellations and Digital Products Policy
Last updated: July, 2026
Project by Projects provides digital learning products, strategic advisory services, consultations, workshops, and downloadable resources. Because most of our products and services are delivered digitally or involve time reserved specifically for a client, refunds and cancellations are handled according to the terms below.
Digital Courses
You may request a refund for a digital course within 7 days of purchase, provided that you have not substantially accessed, completed, or downloaded the course materials.
A refund may not be available where:
- A significant portion of the course has already been accessed or completed.
- Downloadable course materials have been downloaded.
- The request is made more than 7 days after purchase.
- Access has been suspended because of misuse, unauthorised sharing, or a breach of the course terms.
- The course was purchased through a special promotion expressly described as non-refundable.
If you experience a technical problem that prevents you from accessing the course, please contact us so we can first attempt to resolve the issue.
Downloadable Resources
Because downloadable products are made available immediately after purchase, they are generally non-refundable once the download or access link has been issued.
Refunds may be considered where:
- You were charged more than once for the same product.
- You received the wrong product.
- A technical error on our part prevents you from accessing the product and we are unable to resolve it.
Consultations and Strategy Sessions
Consultations and strategy sessions may be cancelled or rescheduled with at least 24 hours’ notice.
Cancellations made less than 24 hours before the scheduled session may be non-refundable or subject to a rescheduling fee.
If you do not attend a scheduled session without prior notice, the session will normally be treated as completed and the fee will not be refunded.
Where Project by Projects needs to cancel or reschedule a session, you will be offered an alternative date or a full refund.
Advisory Engagements, Workshops and Custom Services
Refunds, cancellations, deposits, and payment obligations for advisory engagements, workshops, facilitation, training, and other custom services are governed by the proposal, service agreement, statement of work, or contract issued for that engagement.
Unless otherwise stated in the relevant agreement:
- Deposits secure project time and are generally non-refundable once work has begun.
- Fees already earned for completed work are non-refundable.
- Any refund for work not yet completed will be determined based on the scope delivered, costs incurred, and commitments already made.
How to Request a Refund
To request a refund, email delivery@projectbyprojects.org with:
- Your full name.
- The email address used for the purchase.
- The name of the course, product, session, or service.
- The date of purchase.
- Your reason for requesting the refund.
- Your receipt or proof of payment, where available.
We may request additional information to verify the purchase and assess the request.
Approved Refunds
If a refund is approved, it will be returned through the original payment method where possible.
Although we will initiate the refund promptly, the time it takes to appear in your account will depend on your bank, card provider, or payment-processing platform.
Any transaction, currency-conversion, or banking charges that are outside the control of Project by Projects may not be refundable.
Duplicate or Incorrect Charges
Please contact us as soon as possible if you believe you were charged incorrectly or more than once for the same purchase.
Once the payment has been verified, any confirmed duplicate or incorrect charge will be refunded.
Promotional and Discounted Purchases
Courses, resources, or services purchased at a promotional or discounted price remain subject to this policy unless the offer was expressly identified as non-refundable at the time of purchase.
Contact Us
For questions about refunds, cancellations, or access to a purchased product, contact:
Project by Projects
Email: delivery@projectbyprojects.org
Nothing in this policy limits any consumer rights that cannot lawfully be excluded.